Effective date February 2016
We want our customers to be aware of what information Gain Servicing collects and how it is handled, with whom the information may be shared, and our customers’ “opt out” rights. This policy sets forth our policies with respect to nonpublic personally identifiable information (“personal information”) regarding potential, current, and former customers.
I. PERSONAL INFORMATION
To provide reliable, quality service Gain Servicing must collect certain personal financial, legal, and medical information regarding its customers and potential customers. This is information that you, your attorney, or third parties provide to us on applications and other forms, by phone, fax, the Internet, or other delivery services. This information may include, but is not limited to, name, address, e-mail address, telephone number(s), your date of birth, employment and income information, specific medical information relevant to your personal injury, specific case details and claims information, witness statements and police reports.
II. COLLECTION AND USE OF INFORMATION
All personal information that Gain Servicing collects when you or your attorney speak to a Gain Servicing representative, or via any of Gain Servicing web sites when you inquire about or complete an application for one or more of our products or services (or begin the inquiry or application process, whether you complete the process or not), is handled by Gain Servicing in accordance with this privacy statement.
Gain Servicing uses personal information: for the stated purpose for which such information is gathered; for marketing analysis and sales planning purposes; for risk evaluation servicing and collection purposes; for legal, financial, accounting and tax record keeping; for other business purposes associated with its services; to manage its business; and to comply with requirements imposed by governmental authorities. Gain Servicing discloses personal information to certain service providers that are contractually obligated to keep the information we provide them confidential and to use the personal information we share only to provide the services we ask them to perform.
A. Internet Technology
Like many sites, this Site may employ cookies and web beacons (also known as clear GIF technology or “action tags”) to speed your navigation of the Site, allow you to change web pages during your visit without having to re-enter your information, and track your Site usage.
2. Web beacons assist in delivering cookies and help us determine whether a web page on this Site has been viewed and, if so, how many times.
We may use third-party advertising companies to help us tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.
B. Third-Party Advertisers and Links to Other Websites
Our site may include third-party advertising and links to other Web sites. We do not provide any personally identifiable customer information to these advertisers or third-party Web sites.
IV. INFORMATION SECURITY
Gain Servicing maintains physical, electronic, and procedural safeguards that comply with federal and state regulations to guard your personal information, and secure your information from unauthorized access, use and disclosure. To this end, we use industry-standard methods such as firewalls, encryption and system access controls, and our security practices are regularly reviewed against industry best practices by internal staff and independent third parties.
All personal information that Gain Servicing collects is accessible by Gain Servicing employees and contractors and, to the extent required for the tax, accounting, legal and other professionals hired by Gain Servicing for business purposes only and to fulfill their fiduciary or representative duty. All such professionals are bound to maintain the confidentiality of information supplied to them by contractual and/or ethical obligations.
V. “OPT-OUT” PROVISION
Gain Servicing offers any person the opportunity to “opt-out” of receiving future offers from Gain Servicing or from affiliated and unaffiliated companies. To remove your information from our database so as not to receive future advertising communications, you can send an email to info@GainServicing.com.
Please note that it may take up to 30 days from the date of receipt of notification for your request to become active. In your opt-out instructions, so that we can accurately remove your record, please include your name, address, phone number, and attorney’s name that is handling or handled your case.
VI. REVISION OF THIS POLICY